CoSupport AI

Control Desk – Centralized AI Support Automation
A unified command center for managing every aspect of AI-powered customer support. Integrations, knowledge sources, AI performance, and automation rules are instantly accessible in one place. Teams can launch or pause the AI Assistant, connect help desk systems such as Zendesk, sync customer data, and monitor how accurately the AI handles real conversations. Everything is visual, controlled with toggles, and designed for seamless oversight — enabling fast deployment and continuous optimization without engineering effort.

Persona & Tone Configuration – Human-Aligned AI Communication

A fully customizable behavioral profile that defines how the AI interacts with customers. Support role optimization ensures reliable troubleshooting, guidance, and helpful replies. Tone-of-voice controls refine personality parameters — casual and warm for chat, or business-professional for email. Emojis, response length, and writing style are adjustable to match brand voice standards. Businesses create a digital agent that sounds like their real team: friendly, concise, and always on-brand, across all communication channels.

Live Playground – Real-Time Testing & Quality Assurance

A safe environment to test AI responses before deployment. Team members simulate common customer questions, validate accuracy, and refine response behavior with instant iteration. Features include message source visibility for compliance, inline knowledge linking, and real-conversation timing metrics. The playground functions as an internal chat to perfect the customer experience — ensuring zero hallucinations, high-confidence answers, and a support experience that always feels reliable.

Knowledge Base & Data Sync – AI That Learns Your Business

A powerful knowledge ingestion system that automatically syncs support documentation from multiple locations: help centers, website pages, internal files, onboarding guides, product manuals, and even past customer conversations. Every source is categorized and tracked with version control, update timestamps, and auto-sync indicators to guarantee the AI always works with the latest verified information. Data imports happen with a single click — no reformatting required — enabling instant training and continuous knowledge growth.

Pricing Models – Predictable Costs, Unlimited Potential

Flexible, business-friendly AI usage models tailored to different operational strategies:

• Resolution-Based — pay only when the AI solves a ticket end-to-end
 Unresolved inquiries are free. Costs decrease as automation scales, ensuring maximum ROI.

• Server-Based — fixed monthly fee with unlimited AI replies
 Ideal for large-volume support environments, guaranteeing stable expenses with no usage spikes.

• Response-Based — pay per AI-generated message
 Perfect for gradually scaling automation while retaining full budget control.

All plans eliminate hidden fees, traffic limits, and unpredictable overage charges — enabling support automation growth at any stage without financial risk.